Xfinity Customer Support Line Differences

If you didn’t know, there’s also savings available for active duty service members.

If it helps, you can read our guide to lowering your Xfinity bill. Don’t call in the morning and during lunchtime especially during Eastern time if you don’t want to wait. We’ve found since 2020, it takes about 15 minutes to get an agent on the line especially if you call during an especially busy time. Xfinity used to be really good about having agents on the line to help you as soon as possible. You can also chat with Comcast online at If you want to contact Comcast with a legal notice of your complaint, let us help! We only get paid if you win compensation.Besides (800) 266-2278, there’s a number of other numbers you can reach Comcast at. Contacting Comcast to initiate arbitration can get them to act - some customers with severe complaints against companies like Comcast get compensation in the thousands of dollars. To initiate arbitration, the first step is to contact Comcast at their legal address with a legal notice. (Comcast’s contract is written to avoid class action lawsuits in regular court). It often gets customers what they want, but can take some navigation.ĭemand Consumer Arbitration from Comcast under your Comcast contract.Īrbitration is a type of dispute resolution that lets you bring your dispute with Comcast to an independent arbitrator. Instructions for following this process, and what to do after you contact Comcast, can be found here. To sue Comcast you start by sending a demand letter to contact Comcast at their legal address is an initial step in the Small Claims process. If you want to contact Comcast to start a legal process, there are two ways:īegin Small Claims Court proceedings by contacting Comcast at their legal address. You can file a complaint against Comcast and get your grievance heard. You cannot join or start a class action lawsuit against Comcast but you still have options. When customer service can’t solve your problem, what’s the next way to try to contact Comcast? For a lot of dissatisfied Comcast customers, the next step is to start a legal process. How do I contact Comcast with a legal complaint? (Be prepared: some customers have reported hostile and aggressive responses from Comcast when they try this out.) You probably won’t get through to a senior executive directly, but their assistant will often transfer you to an escalated customer service process that is more likely to get results. There’s usually no wait time, and the agents are specially trained to be helpful and expedite your issue.Ĭall the Main Line for Comcast’s Executive Offices at (866) 429-0152.Īt this direct line to Comcast’s corporate office you can ask to speak with senior Comcast executives like the CEO or General Counsel (Comcast’s top lawyer). Want VIP treatment? We’ve learned that Comcast has a special customer service department just for wealthy and famous customers. Here are some customer service hacks you can use to contact Comcast’s corporate office and potentially reach a real person:Ĭall the Comcast VIP Customer Service number at (855) 869-7188.

How do I contact Comcast and get a real person? īut if you’re looking for how to contact Comcast, you probably already tried those options, and are looking to contact a real person at Comcast who can actually do something. You might start trying to contact Comcast on their Main Customer Service line at 1-800-XFINITY or (800) 934-6489 or through their online customer service at. Trying to get Comcast refunds can be hard. So you have a problem with Comcast - maybe they are overbilling you, a salesperson misled you, or they won’t provide a rebate they promised.

Telephone number for comcast